Cement Problems

When we purchased our house we were thrilled with Richmond Homes. They did a great job, and they were only 2 weeks later than they originally predicted. We have been pretty happy with all warranty work that has been done. We've not had any major complaints (other than the swamp which is still debatable as to who is responsible). So when Marcus (the warranty guy) came by 1 1/2 months ago and said they were going to replace our driveway since it was flaking in some areas, we were thrilled. We couldn't believe they were going to do it. Well, it hasn't exactly turned out how we thought it would.

When they broke out the driveway, they messed up and had to have me raise the garage door because they accidentally broke some of the next piece of cement as well. We weren't thrilled, but it wasn't going to be a big issue. When I came home from field day at Kayla's school, the workers were trying to pour cement. The garage door was of course down. It made no sense that they would even try since they needed to pour right up to where the door hits the ground. I opened it, but the damage was done.

They put a massive dent in the garage door, and it is covered in cement. We got to looking, and as they broke the driveway out, they also caused some problems with the RV pad. And they put some big holes in the cement another 2-3 feet further into the garage. Marcus promised they would fix everything first thing Monday morning. Well...

Wednesday while I was gone they finally came and broke out the RV pad that needed fixed and left me a kinda grumpy message saying they needed to get in my garage, and this was the last day they would be in the area. I called back and left a message, but no show. Finally Thursday they came. After Nate informed Marcus this was ridiculous and they better not leave our garage looking like a jigsaw puzzle (12 inch piece here 18 in piece there 12x12 square on one side 12x24 piece on the other), they finally poured the garage. And it looked nice.

Well, we would hope the story would end there, but alas that is not the case. Marcus had told me someone would come and make sure the sprinkler system was not damaged. It was raining so much we didn't worry about it. Last week we tried using it, and water poured from under the cement. Apparently they broke the pipe that runs underneath. Well, when we got home from our night away Saturday evening we found this new 18 inch hole in our driveway.

Nate has been trying to get a hold of Marcus ever since the previous Monday. He won't return any of our calls. They replaced the pipe and re-poured the cement-which Nate is REALLY not happy about because this little section will snap as his work truck drive across. We need big slabs like we had originally. Is that too much to ask? They finally got the sprinklers working two days ago, but they never bothered to fill in the 1-2 foot hole on either side of the driveway where the sprinkler heads are. The grass there is completely dead seeing as it has laid upside down for 3 weeks now. We STILL cannot get Marcus to call us back. Our garage door still needs replaced. We've got calls into the main warranty number, but no return calls yet. This is beyond ridiculous. Can I scream? Please?